I have been a Etihad Silver guest due to frequent travel always with Etihad. I have loved all the services they provide so decided to check out the free Abu Dhabi Stop over service they offer. We decided to have 4 days stop over so the hotel was apparently provided with some 40% discount. Unfortunately our travel plans got cancelled and we cancelled our flight and also had to cancel the hotel booking. We got refund for the flight immediately however for the hotel booking they need 3 CALENDAR MONTHS to return the money. Simply meaningless and pathetic service when it comes to this AbuDhabi Free Stopover.At first when I was making the hotel booking on Etihad website, the payment failed as my credit card rejected assuming a suspicious activity. While I was unblocking my card, I already got a email from Etihad asking me to may 25USD fee for the fail transaction and I was like WHAT? Also when I had to cancel my hotel booking there was no option online to cancel the booking so I had to write a email to them. Again even though I cancelled the booking 1 month in advance and there was free cancellation mention, they still charged me 25USD as cancellation fee. After confirmation of cancellation, I kept looking for days at my credit card statement and there was no refund at all. When I reached out and sent multiple email they claim it is mentioned in their terms and conditions that it takes them 3 CALENDAR MONTHS to refund. Then I asked them to show their terms and conditions, they have stopped replying me.Stay away from AbuDhabi Free stopover offer. I am still waiting for my refund for over a almost 1.5 months now and there is no update as to when they will process it.
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