Review Time
For starters, the product is excellent, it's weighty, looks great, and works perfectly. Equally as good is the customer service. I smashed the flask by accident and contacted ETO and Bea got back to me and sent me a replacement straight away FOC !!!
Outstanding customer care. Thank you ETO, thank you Bea.👍🏻
For starters, the product is excellent, it's weighty, looks great, and works perfectly. Equally as good is the customer service. I smashed the flask by accident and contacted ETO and Bea got back to me and sent me a replacement straight away FOC !!!Outstanding customer care. Thank you ETO, thank you Bea.👍🏻
I received this decanter as a gift. It looks good and actually keeps the wine drinkable.I cleaned it by hand and cut my finger on the upper spout. The edge of the spout is very sharp and not properly rounded. For this price, that's unacceptable, so I'm deducting two stars. I took a photo of it and sent it by email, but unfortunately my message was ignored, which prompts me to deduct another star from the rating.Ignorance never goes down well with customers.
We really like our ETO decanter. It means we can open a good bottle of wine without worrying about having to finish it, as it keeps very well. After about 15 months the seals had become tainted, so I contacted customer support. They got back to me very quickly, offered to send replacement seals free of charge, and shared some useful cleaning tips. Really pleased with both the product and the service.
I read many reviews before I purchased this $200 decanter. I was so disappointed the first day I decanted my Lovely Pinot Noir into the ETO and laid it in my wine fridge and wine poured onto the floor! I contacted ETO wondering if mine was defective and they told me it is not designed to lay in a wine fridge. It must be stored upright. I am returning it.
My 2nd ETO...I am a member of 67 PM. A year back an instagram post popped up for this band. I belong to 67 Pall Mall, Singapore. I asked the MW at the club about this product. Rave reviews. It's fantastic. I am about to order a 3rd for our home in the UK! It's excellent, elegant and does exactly what it says
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