I submitted my tax certification two weeks ago, and it appeared as completed without any issues. However, three days later, after selling a few shares, a default 24% tax was withheld. Upon reaching out to customer support, I was informed it was a system error and that the certification would be updated within a day. Since then, I’ve been calling almost daily for updates, but no one seems to have any information. Each representative assures me it will be resolved soon, yet nothing changes. Due to this system issue, my funds are tied up, and there seems to be no viable solution. I even attempted to transfer some money to my bank account, but that led to various errors. It’s disheartening to see a trading platform function this poorly.
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E*TRADE Securities offers online trading and investing of stocks, futures, and options at low commissions. E*TRADE Bank offers online banking with high-yield savings, checking, and CD accounts. E*TRADE products and services are supported by innovative technology, security, and low fees.