The shipping was not adequately protected, resulting in damage due to large industrial staples in the original packaging that were not secured within another box. I'm extremely frustrated as I needed this to live off-grid and power my batteries for heating. This delay likely means another two weeks in the cold. I called to inquire, and although the new package was meant to be sent via UPS, it was shipped USPS instead, with no tracking information available. I received a $30 refund, but that doesn't compensate for the major inconvenience. They didn't even offer to expedite a new shipment for a true two-day delivery. I might be waiting another four days for it to arrive. My original order was expected by January 8th, and now it's the 15th, with no idea when my converter will actually arrive. This is my first experience with this company, and I may need to rethink future purchases.
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etrailer.com is the world's leading online retailer of custom fit towing accessories. We carry thousands of vehicle accessories, such as custom fit trailer hitches for over 3,800 different vehicles, performance chips, heavy duty towing supplies, bike racks, cargo carriers, step bars, tonneau covers, lights, car covers, floor mats. We also carry and extensive selection of trailer parts, R.V. Supplies with about 2,500 custom fit trailer, RV and motorhome items. We are continually adding to products and information to our site that will make your vehicle, trailer, or RV more useful and more fun.
Our decades of experience, with over 75 years in business and enormous buying power ensure that you will get quality parts, and excellent service, at a great price. See more
