etro.com

1.3
1.3 Based on 8 reviews

Etro is an Italian fashion house founded in 1968....

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Carlton Cook
Nonexistent customer service

I own several items from this brand, but the quality does not match the price I paid. My main issue is the ineffective customer service that hasn’t answered my inquiries. My first email was about a coat that jumped in price just before the sales period, and they said they would forward my question, but I never heard back. The second time I asked about the authenticity of an online retailer, and their reply was unhelpful. If they can't verify their authorized sellers, why are they even in business? I can't support this brand any longer.

1
Date of experience: Jan 29, 2025

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