Avoid this service completely. They canceled my scores without any evidence. It feels like these companies are exploiting individuals who have no options. I took the TOEFL iBT Home Edition. Although English isn't my first language, I am fluent and use it daily in Canada. I scored low in reading for reasons I can't explain, but I felt confident in other sections. Then I received an email stating my scores couldn't be reported because my writing didn't meet the task requirements or contained ideas from other sources. They're accusing me of plagiarism, which is not true. I wrote everything from scratch without any templates or courses. If they had checked my screen, they would see I typed normally. I requested evidence and received nothing. They simply canceled my scores and kept my money. I spent over $258 for this test, completed it legitimately, and now my scores are gone without explanation. I’m lucky to afford another test elsewhere, but I am furious. Stay far away from this service; their customer service is incompetent.
Claim your business profile now and gain access to all features and respond to customer reviews.
ETS is committed to advancing quality and equity in education for all people worldwide through assessment development, educational research, policy studies and more.