ETS educational service is the most dishonest, thieving, disdainful and privileged company I have ever seen. They should be investigated for fraud straight away.In the USA, when a professional (such as a teacher) needs to be State-certified, institutions delegate the responsibility to private companies such as ETS who quickly understand that they not only have a monopoly in the field but that their unfortunate "customers" have no choice than to buy their muck.Very quickly, ETS turns into a legal scam in which the purpose of the game is to sell as much of their human organic waste by any means possible. They apply all types of price-hiking techniques, pressuring, and send quantities of emails promising "10% off" and so forth, hence revealing their true colours. Let us be clear: the purpose is to sell, and to sell some more. And sell more after that. In my case I was instructed to take one of their laughable Praxis tests, the level of which is so far inferior any college degree it is a wonder State institutions still believe in this Praxis proving any type of knowledge. Not only do you not have access to the learning material (200$ more, please), but the exam in itself is comprised of trivia and badly-formulated questions which are so anti-academic, a first year college student would see through the scam in an instant. Customer service is the worst ever from a dysfunctional answer phone that goes round in circles, to customer agent speaking in broken English which is (ironically) challenging to understand. I booked a 160$ English test, which was so badly explained (due to absence of said customer service) that it ended up malfunctioning. As a result the test was cancelled and I must pay another 160$ to take it again. ETS have perfectly understood that the more these online tests malfunction, the more profit they make. Double the sales instead of selling just one test. It is simple business maths.When I phoned ETS to complain about their online test malfunctioning, the agent pretended to put my case at the top of the pile as a "hot case" and to accelerate the decision of their proctors. (Are we to believe that other similar cases were not so urgent?) By then I had already read the reviews on Better Business Bureau and Trustpilot and recognized the scam I had fallen for. The pattern was clear: ETS want the test to malfunction because it is easy profit. I've seen scams in my time, but nothing like these pirates. They are thoroughly dishonest and above any business morals. They are the scum of the earth. They are thieves with no ethics and they should be investigated and shut down immediately. Avoid if you can. Unless you have no choice than to buy from this thieving monopoly.
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