The lack of clarity in the institution’s communication, absence of a physical contact point, and inadequate support create a significant sense of insecurity. Challenges in English communication, repetitive automated replies, and ineffective assistance add to the overall dissatisfaction. Despite paying for the certificate, it remains undelivered, and no tracking information has been provided. This situation implies that the payment was made in vain. It's perplexing how an institution that fosters such distrust can have widely recognized exams and certifications. I plan to report this issue to the relevant authorities and believe others with similar experiences should take action as well. Such disorganization and lack of transparency regarding a qualification certificate is unacceptable and must be addressed urgently.
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