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During my recent exam, I faced a technical issue where the screen froze while moving to the Reading section, causing me to lose ten minutes. Since this exam is vital for my degree, I would appreciate any guidance on potential solutions.
I encountered a technical problem during my recent exam where the screen froze while switching to the Reading section, resulting in a loss of 10 minutes. Given the importance of this exam for my degree, I am seeking advice on potential remedies.
During my recent exam, I faced a technical glitch where the screen froze while moving to the Reading section, causing a loss of ten minutes. Since this exam is crucial for my degree, I would appreciate any guidance on possible solutions.
The lack of clarity in the institution’s communication, absence of a physical contact point, and inadequate support create a significant sense of insecurity. Challenges in English communication, repetitive automated replies, and ineffective assistance add to the overall dissatisfaction. Despite paying for the certificate, it remains undelivered, and no tracking information has been provided. This situation implies that the payment was made in vain. It's perplexing how an institution that fosters such distrust can have widely recognized exams and certifications. I plan to report this issue to the relevant authorities and believe others with similar experiences should take action as well. Such disorganization and lack of transparency regarding a qualification certificate is unacceptable and must be addressed urgently.
High prices and significant problems with the chat function and assistance reflect a nearly monopolized product. The overall user experience for the exam itself was fairly good, but the help I required afterward was a frustrating cycle of repeated questions and an overwhelming array of chat topics, followed by an unresponsive chat agent and lost inquiries.
I was ejected from my test while completing the last task. There was no support or assistance available, leaving me feeling like I wasted valuable time and now have to redo the entire process (and pay again). The app and website are among the worst I’ve encountered.
Avoid the TOEFL test if you have alternatives, as you might be paying for nothing. My son took the test at an accredited center with strict supervision. TOEFL deemed there were inconsistencies and invalidated the test without explanation, leaving us with no right to appeal and no refund. This feels completely unjust as my son did nothing wrong. We lost a significant amount of money and valuable time for university applications. The impact is substantial, and there are no explanations from the institution. We could retake the test at our expense, only to risk invalidation again. This is outrageous and feels like a scam.
Unreasonable scheduling at 3 AM with no support from the institution. If you have another option, consider it! I booked the exam and was given a time slot at 3:00 AM, which is entirely impractical for such an important and costly test. The system did not clearly indicate that this was an early morning slot, which is misleading. Clearly, it is impossible to take an academic test properly at this hour from home. When I sought to reschedule or get a refund, the institution refused, citing their cancellation policy. This failure to recognize my situation resulted in a loss of money and income due to rescheduling. Many others have faced similar issues, indicating a known problem that remains unaddressed. Be cautious when booking, as their customer service is rigid and unhelpful.
Avoid the TOEFL test! It is the most unprofessional service I have encountered. They scheduled my test for 2 AM, and I missed it due to a lack of clear communication. No refund or reschedule was offered, resulting in a significant loss. This feels exploitative towards students.
I purchased the TOEFL Home Edition for specific dates but was unable to complete either due to severe technical issues caused by their system, leading to financial, academic, and emotional distress. On my first attempt, the test abruptly closed due to technical failures. I reached out for support but received an unrelated automated response after a long wait. They refused to refund and only offered a voucher valid for the same day, which was useless due to timing constraints. I had to pay for a new test, only to face the same technical issues again. Even after following all requirements and troubleshooting, the problems persisted. This is clearly a failure on the institution's part, and they have not delivered the promised service.
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