Unreasonable scheduling at 3 AM with no support from the institution. If you have another option, consider it! I booked the exam and was given a time slot at 3:00 AM, which is entirely impractical for such an important and costly test. The system did not clearly indicate that this was an early morning slot, which is misleading. Clearly, it is impossible to take an academic test properly at this hour from home. When I sought to reschedule or get a refund, the institution refused, citing their cancellation policy. This failure to recognize my situation resulted in a loss of money and income due to rescheduling. Many others have faced similar issues, indicating a known problem that remains unaddressed. Be cautious when booking, as their customer service is rigid and unhelpful.
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