I purchased the TOEFL Home Edition for specific dates but was unable to complete either due to severe technical issues caused by their system, leading to financial, academic, and emotional distress. On my first attempt, the test abruptly closed due to technical failures. I reached out for support but received an unrelated automated response after a long wait. They refused to refund and only offered a voucher valid for the same day, which was useless due to timing constraints. I had to pay for a new test, only to face the same technical issues again. Even after following all requirements and troubleshooting, the problems persisted. This is clearly a failure on the institution's part, and they have not delivered the promised service.
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