My wife had a very bad experience recently! She had an English exam with a foreign national from South Asian who had a very strong foreign accent and had some difficulties speaking in ENGLISH!!! These factors do not help when the exam is for people trying to pass an English exam. The Examiner was 15-20minutes late which caused further anxiety for my wife.Prior to the exam, my wife read all the rules requires to prepare for her exam environment at home, which she followed.However, for the first 60-70 minutes of the exam she spent:- Showing the examiner, what items of clothing she was wearing and had to remove her jumper.- Reviewed all 4 corners of the examination room (but this was expected as mentioned in the exam rules).- Was told to remove her earrings and asked to show her tattoos (fear of exam answers on her body).- Reviewed my work desk (this was also expected as mentioned in the exam rules).- Repositioned her desk so that door could be seen in the camera (not previously mentioned in the exam requirements), this took 10 minutes.- Removed all cupboard draws close to her computer.- Had to open all the cupboards and draws in the room for inspection.- Was forced to remove religious bangles from her wrist.- And finally, was told to cut sentimental friendship bracelets from her wrist which she did (and which I am very angry about with the examiner, WHY was this required!!!)During the exam the communication cut off numerous times and the examiner blamed the connection problems on my wife, even though other families in my house (myself) at that time had no problems. The examiner also accused my wife of cheating due to communication problems. This communication breaks caused endless confusion for my wife during the exam, and she lost confidence.The whole exam was a disorganised mess and a disaster. She failed her exam due her loss in confidence, harsh interrogation techniques before the exam and total confusion during the exam due to communication problems and being unable to understand the examiner due to the examiners broken English and accent. When the exam ended, and the results were provided, my wife was immediately asked by the examiner if I wanted to take the exam again; and explained that there would be a discount if she paid for the second exam at that moment. Pushy sales tactics and fraudulent behaviour. Unfortunately, my wife was pressured into purchasing another exam, which is due in 2 weeks.Very disappointed with ETS, taking advatage of others when they need support and guidance.
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