Product does not match description and photo's
I want to share my full experience here, as my previous review did not reflect what actually happened and how I feel now. As I was pushed to change my review earlier, I still want to reflect what happenend and what the truth is:
This review is about the seller Alex from ArossCreation (United States - Etsy)
I bought 2 items from this seller. A ventilation piece replica from the Titanic (150 euro's? in total?) and a piece of floor of Titanic's first class replica (200 euro's in total) It took month's to arrive and not one single update from the seller? After receiving the items, I was very disappointed. The products were advertised as being made of hars and shown in professional-looking photo's, but what I received was lightweight foam and plastic and painted to look old and rusty. What a scam!
When I opened the package and saw the parts (such as a ventilation piece and flooring), it was immediately clear that the materials and quality did not match the listing and I was not satisfied.
I contacted Alex about this, but instead of addressing the issue, he insisted that plastic and hars are essentially the same, which is simply not accurate. My concerns were not taken seriously.
Considering I paid around €350,- I expected solid and high-quality replica's, as I had bought before. I have a Titanic model made from hars and that is very different material then this plastic. It was bendy. It looks very cool but it's not of good material, breaks easily. Especially the floor made from foam. It's big, it breaks easily. If I had known the actual materials and quality beforehand, I would never have made these purchases.
Initially, I left a negative review based on these 2 experiences. However, Alex contacted me immediately and persistently after I posted it, which made me feel pressured and uncomfortable, that I was wrong and that he used the materials he mentiond. And he even said that plastic and hars are like the same? Like, did he ever checked his own work? You can even bend it! It's cleary plastic. But he kept hasseling me. To avoid further hassle, I changed my review to a more positive one. I now regret that decision, as it does not reflect my honest experience at all! I would never bought this if I had known this before!
I also did not receive a refund, I still don't know why I didn't push for a refund? Maybe he was pushing so hard I got confused. If I had open a case I would go into a discussion I didn't want to get into. Despite the product not matching the description, and the communication made it difficult to resolve the situation. The seller never wanted to resolve my problems. He still sells items made of foam and plastic and sells them as high quality items! I don't understand why Etsy allows things. They just don't care at all. The seller doesn't care. With his arrogant attitude and wouldn't want to help me. I would not buy from ArossCreation on Etsy ever. You pay loads and you get scammed.
I am now correcting my review so that it accurately reflects my experience. Future buyers should be aware that the product may not match the materials or quality presented in the listing.
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