I have never encountered such poor customer service. After being a customer for 10 years without issues, I finally needed support this year. The first time I wore my shoes, they broke! I contacted them, and they said repairs would take weeks due to a factory shutdown. Now, months later, I’m still waiting for my shoes. I’ve been trying to change the shipping address for days with no success. For such a high price, I expected much better service. When I asked for compensation for my long wait, they said it wasn’t possible, yet they send packages to influencers regularly but ignore their paying customers.
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