I want to alert European customers. The company uses a .eu domain and sells in Euros to appear reliable, but they openly ignore the EU's 2-year Legal Guarantee of Conformity. My printer has a mechanical failure due to a manufacturing defect that made it unusable. The support team refused to provide a free replacement and instead offered a "discount coupon" for me to purchase the part myself. They even admitted to misleading translations regarding my rights. I have filed a report with the relevant authorities. The company must comply with local laws, regardless of its origin.
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ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world. See more
