I want to warn European customers. The company presents itself as trustworthy while ignoring the EU's 2-year Legal Guarantee of Conformity. My printer has a mechanical defect, rendering it unusable. The support team denied a free replacement and offered a "discount coupon" instead. They also admitted to providing misleading translations about my rights. I have filed a formal complaint with consumer protection authorities. It's essential that they adhere to local laws, and I urge others facing issues to report them as well.
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ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world. See more
