The neptune 4 series printers have been having the same issues for over a year and Elegoo knows this, despite that they keep shipping printers with software and hardware problems instead of fixing them, and worst, they don't warn you about them, you find out after a couple prints.
If you want to waste your money and sanity, go for elegoo!
Wouldn't even recommend that garbage to my worst enemy.
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ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world. See more