Dear ELEGOO Team,
I am receiving your satisfaction survey with absolute surprise and indignation. You are asking me to rate my experience when, as of today, I am still waiting for a human response and a technical solution to the issues I reported in detail five days ago.
It is a complete lack of respect that, after sending an exhaustive technical breakdown of my unit's failures and all the tests performed, your only response has been absolute silence, interrupted only by this automated email asking for a rating.
Please be advised of the following:
Non-existent Customer Support: Refer back to my original email sent five days ago. All technical problems and the multiple tests I have performed are perfectly detailed there, yet I have received no support.
Incomplete Solution: I had to get the machine running on my own thanks to your Slicer update, but the machine still does not function correctly over the network or with other software, as explained in my previous technical report.
Rating: My score is 1 star only because your system does not allow me to select zero.
I expect this message to finally reach a technician who deigns to read my original claim and provides a real solution.
Regards,
Alfonso Rodriguez
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ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world. See more
