My first order contained a bottle that appeared to have been opened/ damaged and within 12hrs a brilliant customer care associate had arranged a replacement to be sent to me via express delivery with genuine assurance that this was being thoroughly investigated and not to their usual standard.Better still, the new serum is already working!! I had anticipated waiting months to see results but it is has happened within weeks.Impressively, FaceTheory believe in their products so much that they can be returned within 365 days if they don't work- unnecessary, because so far, they're perfect!
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