I have been a regular customer, but this return experience was very disappointing.I exercised my legal right of withdrawal under EU consumer law for an online order. This is a statutory right and does not require approval from the seller.Despite this, I was asked to wait 2–3 business days for my return request to be “reviewed”, while general customer inquiries are advertised as being answered within one day.This difference in response times feels unjustified and misleading, especially since the delay prevented me from returning the item without delay. I was not provided with a return address or return slip, which effectively blocked the return process.The overall experience felt less like customer service and more like an unnecessary obstacle to exercising a legal right. Unfortunately, this significantly reduced my trust in the store.
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Clothing & Lifestyle company with a twist of darkness, channeling emotional power and raw energy into every thread.
