I very much like the fit and materials of the products but for this price I expect better service. I bought a pair of tights in a store abroad, which had a seam defect that I only spotted when I got back home. I lost the receipt, and inquired with customer service what to do. They recommended me to file the complaint either way - which I did (with description, details, various photos that were requested) only to get the reply that they won't take it into review without the receipt. I tried to retrieve the receipt via email at the store I bought the tight - but they said 'they could not find it' (which is weird - as I am 100% sure I bought it there since I have the transaction on my bank account) I have a lot of high quality tights from different brands but never experienced this type of factory defects and this poor level of service. I am very disappointed and won't ever buy at Lululemon again.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
