I ordered from Morphe 2 years ago. There was no problem. Since I live in Latvia, I received my order in about a month. I decided to order again. I placed my order on May 4th. Had trouble tracking my order so I contacted Morphe. They sent me a new tracking link. Everything was fine until information appeared that I have returned my order and that it is on its way back to Morphe. I was confused, so I contacted Morphe again. They claimed that the order had been delivered to my address on June 8th. I haven't received anything, not even information from DPD. They even sent me a new tracking link stating that the package had been delivered. How can two tracking links with the same order codes contain completely different information? I asked them to explain it, but they just replied that the order had been delivered and that they were sorry I had not received it. They also offered me to send the products again or return my money. I tried to search for my package on the Latvian DPD page. I found out that the package has been delivered back to them. I contacted them again. I received a response that they would like to re-ship my order to an alternative address that’s convenient for me to avoid another loss. I decided to agree to that. I hope to receive my order this time. I will update you on whether I received it.
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Morphe Cosmetics specializing in makeup brushes, brush sets, eye shadow palettes, and more! Create . Glam . Inspire
