Review Time
Never use to have issues before the whole bankruptcy thing. Ordered recently.. what a absolute nightmare customer service is on a automated messages even the “real ppl” package wont ship. Bc of wrong or incorrect address. I’m gonna find replacements for my favs from morphe bc this is not ok
I went in Morphe in Nottingham Victoria Centre today (Monday 6/4/24) and the service I received was excellent! I was looked after by a pleasant girl called Kaitlin (I hope I got this right). I needed advice on which concealer to get for my mature skin. She hooked me up real goood! Never have I ever!! 6 hrs later and the concealer is still sitting pretty. She slayed and showed me how to slay too! Ps. Just in case I got her name wrong, I was the black lady who whose mom was in the wheelchair.
Booked in to have my makeup done here in Brown Thomas Dundrum on the 9th of December. Got a voicemail on the afternoon of the 7th to say they had overbooked and were cancelling the appointment. There was no apology in the message, no offer or suggestion saying that had checked with any of the other counters for appointments. Nothing. They didn't even call back to make sure I had received the message and knew the appointment was cancelled. At that stage it was too late to find somewhere else to book. Really unprofessional service.
Very disappointed …I do order every few months and I was always satisfied by the product but my last order is my worst experience and the last time I will order… made an order on 30 November and on 5 of December the cancelled it without any expletives without any excuses, even the products that I order are still in stock… contacted customer support bo reply…after this, this was the last time ordering from them
Lost order three times. Customer service continues to give run-around answers and avoids questions. There is a new customer service person every time and no one knows what is going on. They refuse to address the issue and just give you a standard "I am so sorry" response. I used to love Morphe and the customer service was fantastic, but recently it has been seriously lacking. I am incredibly disappointed with my recent experiences.
I ordered from Morphe 2 years ago. There was no problem. Since I live in Latvia, I received my order in about a month. I decided to order again. I placed my order on May 4th. Had trouble tracking my order so I contacted Morphe. They sent me a new tracking link. Everything was fine until information appeared that I have returned my order and that it is on its way back to Morphe. I was confused, so I contacted Morphe again. They claimed that the order had been delivered to my address on June 8th. I haven't received anything, not even information from DPD. They even sent me a new tracking link stating that the package had been delivered. How can two tracking links with the same order codes contain completely different information? I asked them to explain it, but they just replied that the order had been delivered and that they were sorry I had not received it. They also offered me to send the products again or return my money. I tried to search for my package on the Latvian DPD page. I found out that the package has been delivered back to them. I contacted them again. I received a response that they would like to re-ship my order to an alternative address that’s convenient for me to avoid another loss. I decided to agree to that. I hope to receive my order this time. I will update you on whether I received it.
I was worried when I read the negative reviews about Morphe on this site. But my experience with Morphe is very good. I emailed them to tell that i can’t find my package. Morphe Care Crew responded to me very quickly and immediately sent me new one. Excellent Service. I will order again!
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Morphe Cosmetics specializing in makeup brushes, brush sets, eye shadow palettes, and more! Create . Glam . Inspire
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