I made an order in Mid-November. The order was delivered to a pickup point in another city after DPD claimed they attempted to deliver it to my place. However, no "not@home" card was in my mailbox, therefore I don't know the address of the pickup point. After several attempts to contact the customer service by online forms, email, Instagram PM, Facebook PM, and Instagram comments (unfortunately, there is no customer service phone line...), I finally got a reply: The Inkey List claimed that the parcel had been returned because the address was incorrect (which is not true and also not what was written on DPD tracking service).I gave The Inkey List a new chance, and they shipped the parcel one more time. DPD did the exactly same thing: no delivery attempt has been made, although they claim so, and the parcel is in a pickup point on another city (and I don't know its address).I am proceeding to ask for the full refund of my order, as it has been one month I placed it. I will never again buy any product from the EU The Inkey List website. Furthermore, I strongly recommend other people to avoid this website too. The customer service is terribly slow and the delivery company is not reliable.
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