My order was lost and off the radar for almost a month. I checked (emailed) in after a week (the shipping said 3-5 days but I am used to late shipping so I just waited) and the employee was so nice to me, reassuring that the order would be shipped soon. So, a month passes and I decide to email again. Apparently my order was never sent to the next stage of processing. The online staff are lovely, I was just annoyed that I couldn't have my new skincare for the New Year.I was kindly offered either a refund, or for the package to be processed and sent out.
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