My eufy camera was working for several months and then stopped. In addition, I was unable to: 2. update my email address in my account; 3. Download the eufy app to my phone (despite having it there for the first several months); and 4. Update my wifi connection after switching internet providers. I contacted eufy for assistance and was presented with 3 different ai customer service “reps” that only took me in circles with no solution. I was even given another AI rep when I asked to escalate the issue to a live person and to a manager. I was promised a phone call by a live person within three business days and of course that call never came. Sorry, but if this was an American company not only would the camera work but if it stopped working you would receive a replacement camera immediately. Eufy sucks!!!!
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At eufy, we believe great products and true smart home technology is thought out thoroughly.
eufy's smart home technology is built from solid foundation of care from all of us as one company.
We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle.
That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love.
eufy, built with care.See more
