Booked this as a birthday treat, expecting a relaxing day… but sadly, it missed the mark on nearly every front.The first thing we noticed? Chewing gum stuck near the hot tub. Absolutely grim. You don’t expect that kind of thing in a place meant to be clean and calming.The sauna kept switching off every 10 minutes, so it never stayed warm long enough to enjoy. Staff just shrugged it off like it was normal. Not exactly what you want when you’re paying for a peaceful experience.Service overall was a bit of a mare—disorganised, unbothered, and no real effort to make the day feel special. We mentioned it was for a birthday when booking, but it clearly didn’t register.Towels looked tired and overused, and if you wanted a robe? That was an extra charge. Really? For a birthday spa package?To top it off, the showers only had cheap body wash—no shampoo or conditioner in sight. Not ideal when you’re trying to freshen up after a swim.All in all, what should’ve been a lovely treat ended up feeling like a waste of time and money. Won’t be going back unless they seriously step up their game.
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