I went for Mother’s Day with my mum and sisters .. the decor was lovely and it was a surprise from our significant others. We had a driver take us and I travelled two hours to London to join my family. Unfortunately upon arrival it was pretty clear that we weren’t really welcome. We were met with abrupt energy from the staff team. We had waivers to fill out and 15 mins till our treatments started. We were being told to constantly rush to change and fill out our forms but they only had 1 iPad (doesn’t really work when you have a group booking but it was our fault).We were also told on several occasions to be quiet because it was a place where people where having massages (ever had 6 people talking in a space that echoes) they wanted us at a whisper. At one point we got told to be quiet when it was a completely different group of people talking.But what really disappointed me was whilst I was having my massage I was having a lovely chat with the lady. And then I felt her gently pushing on my bracelet it’s a Pandora so has the clip initially I thought she may of just been looking at the charms but then I could feel her trying to push her finger nail into the clasp. I used my fingers to grab it and her silence at that point let me know she was trying to remove it without me knowing. The whole time I was in there she wouldn’t stop talking and I actually prefer not to make small talk during treatments, at no point was my bracelet requested to be removed. We both went silent and if that wasnt enough of a tell tell sign my treatment quality decreased. My upper legs ,feet , hands head weren’t touched at all.I was so disappointed she’d actually tried to steal my bracelet and to add insult to injury cut my treatment short after I saved us both the embarrassment.From the behaviour of the staff I didn’t bother to say anything I didn’t want to spoil the rest of my day or the other girls experience. I could tell it was going to be a pointless complaint.Well now she knows I know !Don’t bother visiting go somewhere where you can actually enjoy your time or maybe pop in after work don’t interact with anyone and your not to fussed about the outcome.And I forgot to add the jacuzzi was lukewarmSee pointless complaint.. 7 months later I get a response. And definitely lying about being 45mins late.. we had a private car collect and drop us off that was scheduled.. but I can’t be asked lol.. I’ve warned everyone based on my experience. Luckily I walked away with my belongings.
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