Euphoria Spa has provided the worst customer service I have ever experienced. For over 16 days, we have been waiting for them to address our issue, and they have completely ignored us. Their lack of communication and professionalism is shocking, and it’s clear they have no regard for their customers.Despite repeated attempts to contact them, we’ve been met with vague, dismissive responses and empty promises that their head office would get in touch within 24-48 hours. They never did. At this point, they’ve effectively stolen our money and the experience we paid for, and they still haven’t bothered to contact us.Their incompetence, combined with their lack of answering phones and emails, shows a complete lack of accountability. The few responses we did receive were unhelpful, contradictory, and poorly written, which only added to the frustration. It’s been an unnecessarily stressful and upsetting ordeal.Avoid Euphoria Spa at all costs. They do not deserve your time, money, or trust.DEC 2025 EDIT - They said to write to them on the email below and they would resolve the issue we faced with a gift voucher. I wrote to her twice on that email over the last few weeks and have gotten no reply so far.Dec 2025 Edit 2 - They keep pretending they are going to make it right in their comment here but be aware, they will NOT actually do that. I emailed 3 times after this comment and have been totally ignored. January 2026 Edit 3 - Chased them a bunch still, still no reply. DO NOT BELIEVE THEIR REPLIES THAT THEY WILL MAKE THINGS RIGHT AS THEY DO NOT DO THIS AND JUST PRETEND TO.APRIL 2026 - Still chasing them from their reply, clearly they are NOT serious and just lying on Trust Pilot about making things right.
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