An absolutely shocking experience from start to finish.We booked this spa months in advance for a birthday surprise, planned time off work, arranged everything around the date — only for the spa to cancel on us at the last minute. Disappointing, but we decided to give them another chance and rebooked.To our disbelief, they cancelled again, just days before the new date.Two bookings, two last-minute cancellations, and a completely ruined birthday that we had put a lot of effort into organising. Their communication throughout was awful. We received the same generic apology, followed by silence. No attempt to take responsibility, no real explanation, nothing.To make matters worse, they claimed that this “doesn’t usually happen,” but the reviews online say otherwise. Clearly, last-minute cancellations and poor customer handling are a pattern, not a one-off.And no doubt they will respond to this review with the same copy-and-paste generic message they leave under all their other complaints — instead of actually addressing the issues.This is hands-down one of the most unprofessional businesses I’ve ever dealt with. If you’re considering booking here, don’t. Save yourself the stress and disappointment. There are plenty of spas that treat their customers with basic reliability and respect — this one does not.
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