Transparency in AMC & After-Sales Service — My ExperienceI recently purchased an AMC (Annual Maintenance Contract) for my RO from Eureka Forbes expecting clear coverage and predictable costs.Before the visit, customer care told me:> “Everything is covered under the AMC.”But during service, multiple items were suddenly marked “extra charge”, and no proper itemized printed bill was given.The bigger issue is systemic:For AMC, filters, or any spare — the response is always:> “Technician will confirm the price.”Different technicians quote different prices for the same filterOld filters are taken away even when customers pay for replacementsMotor repair may be covered, but replacement is not — which defeats the purpose of prepaid protectionAs customers, we deserve: ✅ Written coverage terms✅ Standardized spare pricing✅ Itemized printed bills✅ Transparency in part replacementSharing this as my personal experience so others can make informed decisions.
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Eureka Forbes provides health and safety solutions for your home and office. These include manufacturing some of India’s best water purifiers, air purifiers, and vacuum cleaners.