I am extremely disappointed with Eureka Forbes’ customer service. I had purchased the WD X2 vacuum cleaner, and within just a short span of time, its cord developed a fault. Shockingly, the exact same issue had occurred just 6 months back, for which I had already spent around ₹2000/- on repairs. Now the same problem has repeated.I’ve lost count of the number of times I’ve called the helpline and written emails. The only thing Eureka Forbes delivers on time is a standard copy-paste “we assure you” reply. No technician ever shows up, and there is absolutely no seriousness in resolving the issue.Eureka Forbes, once considered a trustworthy household brand, seems to have lost its reliability and customer focus. Their after-sales service is appalling, and this experience has completely eroded my trust in the company. This is not the Eureka Forbes I grew up trusting. The company seems to have vacuumed away its own values of reliability and service. Eureka Forbes has certainly lost a loyal customer in me.
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Eureka Forbes provides health and safety solutions for your home and office. These include manufacturing some of India’s best water purifiers, air purifiers, and vacuum cleaners.