Eureka Forbes LVAC VOICE PRO- Worst Product Supported by Pathetic Service:I have Purchased two Products together directly from Eureka Forbes in Oct'24 1. LVAC PRO and 2.FORBES SELECT WD X2 Vacuum Cleaner. During the Purchase, they showed tremendous promptness and my products were delivered immediately after booking.Within a few months, my agony started as the LVAC PRO started making lots of noise and most of its parts like the Garbage Collector Box which are so delicate (made of Plastic) that it started breaking. I lodged the Complaint in Eureka Forbes through the App on 11th April'24. The App itself is worthless because it does not show any current Status of the Complaint. After several follow-ups, the Technician visited my home and inspected the product. He said the Fan inside seems faulty and needs replacement. Since my product is under Warranty he said the Fan along with the Garbage Box will be replaced under warranty. He even called the Service Centre and said these spares were available and he would come the next day and fit it.For the last 41 days, we have been waiting eagerly for his arrival. Initially, the Technician was picking up my calls and was giving some excuse he is waiting for the Spare parts after a few days he completely stopped attending my calls. I even escalated the complaint on their WhatsApp Number on 6th May, but there was no response from anyone. I called their Call Center on the 8th, 15th, 21st and 22nd of May (5 Times), but despite getting repeated commitments from their Customer Care executives, that the Technician would surely visit the same day and resolve the problem, till today no one visited our home. In my last 2 calls, I had even spoken with their Supervisors and they assured me that they would resolve the complaint on the same day, no one visited or even called me once. I even insisted on speaking to their Service Manager, but the call was not forwarded by them.It seems they have imported these cheap products and have put Eureka Forbes Stickers on them and they do not have any spare parts available in their stock. Their technicians are also having Zero Technical knowledge of these products. Now we are completely frustrated with this Product. We gave preference to Eureka Forbes over MI and other Chinese Companies thinking of promoting the Made In India initiative of our Government and faith in Tata Group, but we were completely wrong!Now we want to return this Product and get 100% Refund of the purchase amount because we do not want to waste our time and energy on daily follow-ups with Eureka Forbes on this worst Product. We have suffered a lot because of these products and it was the Worst Service Experience we got from any reputed Company.
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Eureka Forbes provides health and safety solutions for your home and office. These include manufacturing some of India’s best water purifiers, air purifiers, and vacuum cleaners.