I purchased a water purifier in January 2025 and have been very dissatisfied with the handling of warranty services. At the time of purchase, I was promised two free services under warranty, but no proactive scheduling occurred. I had to file a complaint myself to get the first service visit arranged. The second warranty service is still outstanding, yet after I paid for the AMC contract (despite my warranty being valid until January 2026), the company scheduled the first AMC service visit. This is entirely unfair — AMC services should commence only after the warranty period concludes. It seems like the company is more focused on collecting AMC fees rather than fulfilling warranty obligations. Ignoring warranty services while prioritizing AMC services demonstrates a lack of customer consideration and accountability.
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Eureka Forbes provides health and safety solutions for your home and office. These include manufacturing some of India’s best water purifiers, air purifiers, and vacuum cleaners.