I am extremely dissatisfied with the service experience for my 8-month-old purifier. The technician displayed unprofessional behavior by using his mouth to blow into a connector tube while addressing the issue, which is entirely unhygienic. Additionally, he did not have the proper equipment. He charged ₹400 for a filter sponge replacement but refused to provide an invoice and did not present any official identification. I had previously given feedback, but no action was taken. When the issue arose again, the same technician was sent and arrived without the necessary spare parts. I expect much higher service standards and follow-up from a reputable brand.
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Eureka Forbes provides health and safety solutions for your home and office. These include manufacturing some of India’s best water purifiers, air purifiers, and vacuum cleaners.