My experience with the service has been extremely disappointing. My RO has been uninstalled for 7 days, and they haven’t taken any action. There are no updates, no visits, no timelines—nothing. Their customer care is either unreachable, or when I finally connect, the call quality is poor, and the representatives seem completely uninformed.
Due to receiving a defective RO, I have had to purchase drinking water for a week. It's frustrating to pay for an expensive appliance only to spend more on daily drinking water because the company can't provide basic service.
The level of irresponsibility and incompetence is truly shocking. Even the simplest tasks seem beyond their capabilities. There is a complete lack of professionalism and accountability.
I truly regret trusting this service. Purchasing their product was a major mistake, and I wouldn’t wish this experience on anyone. If you’re considering buying from them—don’t. Just don’t. And if you find yourself in a similar situation, file a complaint with the consumer forum, as that seems to be the only way to get their attention.
In summary: terrible service, terrible response, and a terrible customer experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Eureka Forbes provides health and safety solutions for your home and office. These include manufacturing some of India’s best water purifiers, air purifiers, and vacuum cleaners.