I entered the car park at 10:55:45 am (less than 5 minutes after entry). Paid for time from 11:00 am to 12:00 pm. Left at 12:08:34 pm (less than 10 minutes after paid time expired) according to the car park camera. This was my first time using this facility, and one of the payment machines was out of order, requiring assistance from other users. The parking lines were very narrow, forcing me to exit my vehicle twice to avoid encroaching on adjacent slots. I chose this car park due to its proximity to the GP's office. I believe a reasonable company would provide a 15-minute turnaround time for parking, payment, and departure, even if not legally required. The company claimed in the initial notice that I had no payment for that day. My appeal was rejected on 02-01-2026, and I plan to escalate this to the relevant authorities. If my appeal is denied, I am prepared to take legal action. I believe challenges can provide valuable lessons. Since the company is part of the relevant association, they should adhere to the 'Good Practice Code,' which outlines minimum consideration and grace periods. They have violated this code, giving me grounds to file a complaint. Their practices remind me of a previous employer who acted unethically. The company appears to be struggling financially and is likely prioritizing profits over customer service. A collective complaint seems warranted due to their reckless conduct. I will not use their services again unless they formally apologize and improve. While disputing PCNs can be stressful, I want to advocate for those who may not voice their grievances, especially vulnerable individuals. The company's reputation casts a negative light on the industry, and it's concerning that all reviews are predominantly one-star. Respectfully, a concerned user.
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