Review Time
Could not pay parking fee due, got a message on phone saying there was an error on their side. Twelve days later I get a £60 fine. I notice that they don't respond to their many one star reviews.
Stay clear of any of their car parks. This company use many tricks to issue fines instead of providing any actual services. There's no customer service and no one to speak with. Difficult to use the service as RingGo app custantly shows error when making payment. For any supermarket using this company to operate your shops, I WILL NOT BE YOUR CUSTOMER ANYMORE.
Car Park Thurrock. State of the ground. Pot holes deeper than my foot everywhere. So many cars smashing into them. Disgusting. Been like this for ages. If you’re charging the earth to park then it really should be a safe place for our vehicles.
With an annual turnover of £59 million a year and reading these reviews, it’s easy to see how this scumbag robbing company makes its money! Hope Karma gets you somewhere down the line you shameless cancer in our society!
I entered the car park at 10:55:45 am (less than 5 minutes after entry). Paid for time from 11:00 am to 12:00 pm. Left at 12:08:34 pm (less than 10 minutes after paid time expired) according to the car park camera. This was my first time using this facility, and one of the payment machines was out of order, requiring assistance from other users. The parking lines were very narrow, forcing me to exit my vehicle twice to avoid encroaching on adjacent slots. I chose this car park due to its proximity to the GP's office. I believe a reasonable company would provide a 15-minute turnaround time for parking, payment, and departure, even if not legally required. The company claimed in the initial notice that I had no payment for that day. My appeal was rejected on 02-01-2026, and I plan to escalate this to the relevant authorities. If my appeal is denied, I am prepared to take legal action. I believe challenges can provide valuable lessons. Since the company is part of the relevant association, they should adhere to the 'Good Practice Code,' which outlines minimum consideration and grace periods. They have violated this code, giving me grounds to file a complaint. Their practices remind me of a previous employer who acted unethically. The company appears to be struggling financially and is likely prioritizing profits over customer service. A collective complaint seems warranted due to their reckless conduct. I will not use their services again unless they formally apologize and improve. While disputing PCNs can be stressful, I want to advocate for those who may not voice their grievances, especially vulnerable individuals. The company's reputation casts a negative light on the industry, and it's concerning that all reviews are predominantly one-star. Respectfully, a concerned user.
Dealing with this parking operator is incredibly frustrating. Even when payment is made correctly, unfair parking charges are issued, and evidence is disregarded during the appeal process. The appeals feel futile, and aggressive letters arrive quickly, making this a service to steer clear of whenever possible. AVOID.
Visited a local establishment and faced issues with the booking process! No registration number was taken at the entrance when we reserved a table. Unprofessional staff practices! Our appeal against the fine was rejected! After a 40-minute wait, we decided to leave, even though our reservation was in the system. We spent 15 minutes there, as the queue to enter was long! There is only this establishment around, so it’s likely that others who stop to ask about a table, use the restroom, or have a drink without keeping receipts are also being fined. This feels like a scam with misleading signs! £100 fine? I’ll see you in court.
Esta empresa de gestión de estacionamiento es una vergüenza total. Hazte un favor y aparca en cualquier otro lugar, a menos que quieras ser extorsionado por esta compañía. Las máquinas de pago están completamente fuera de servicio. No validan correctamente tu número de registro. Pagas con buena fe y semanas después recibes una multa por "estacionamiento no autorizado". Tengo el recibo y la transacción como prueba, pero no les importa. Solo envían cartas amenazantes exigiendo entre £60 y £100 debido a su equipamiento defectuoso. Es un verdadero engaño. Estoy harto de ver a personas honestas ser estafadas. Grupos locales están llenos de quejas similares. Esto no es un "error"; es una estafa calculada para ganar dinero. Deberían avergonzarse de contratar a esta firma depredadora. NO APARQUES AQUÍ. TE MULTARÁN AUNQUE PAGUES. UNA ABSOLUTA BROMA.
⭐☆☆☆☆ Un estudio de caso en experiencias de estacionamiento complicadas. Si hubiera un premio para el ‘Servicio de Estacionamiento Más Innecesariamente Complicado,’ esta empresa lo ganaría cada año. Pagué por DOS tarifas de estacionamiento, pensando que hacía lo correcto, solo para descubrir más tarde que ambas fueron canceladas. No me informaron antes de tomar mi dinero. Su comunicación es pésima. Contactar con ellos es casi imposible. Estoy persiguiendo reembolsos por cargos que nunca debieron hacerse. Si disfrutas del estrés y la confusión, prueba este servicio. Si no, mantente alejado.
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