I'm extremely disappointed with this company. My daughter ordered a battery online with complete car details, but the delivered battery was incorrect and wouldn't fit. When we called, we were told to return it to a branch. After visiting the branch and getting the correct battery, we were informed that the £110 spent on the wrong one couldn't be applied to the new purchase, requiring us to pay again and wait for a refund. The correct battery was £30 cheaper, so I don't understand why we couldn't just receive a refund for that amount. I plan to escalate this issue, as it doesn't seem legal. I won't be using their services again.
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