I signed up with EuropAssist through Flight Centre for a trip to New Zealand. Half the trip was cancelled due to very bad weather. On return I provided EuropAssist with all the documentation that they requested, and probably more. In the first month I was passed around at least five staff at EuropAssist, each contacted me requesting more information with no detail on what that information may be. I kept resending them documents that they already had. I never provided anything new. It was not until I got Flight Centre involved that I got any progress with my claim. I have finally received some money back (after 3 months of constant haggling) and I will never use EuropAssist again. Do your research and find a reputable travel insurance company.
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Europ Assistance is an international French group, created in 1963 by Pierre Desnos.