I thought I had taken out a one year policy - that is how it was advertised, and that is what the payment was for. However, it automatically renewed even though I did not need or want this. I cannot find anything in the documentation I was sent at the time that explained the policy would automatically renew if I did not cancel it. I did receive a letter saying it would be automatically renewed but there was no information about how to cancel it and no contact details. I eventually spoke with an agent who gave me an e-mail address that turned out to be the wrong one. I was also too late as I needed to send the e-mail two months before the policy expired rather than in response to the letter which came later than that. So, I have been charged 288 euros for something I don't want and don't need and I can't do anything about it.
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Fondée en 1963, EUROP ASSISTANCE a inventé
le concept d’assistance. Elle accompagne ses clients dans plus de 200 pays et territoires grâce à un réseau de 750 000 partenaires agréés et 57 centres d’assistance.
Aujourd'hui, EUROP ASSISTANCE est un groupe international et un opérateur mondial de services d’assistance et d’assurance voyage aux personnes dans les domaines de la santé, de la maison et de la vie familiale, de l’automobile, des voyages et de la conciergerie.
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