We arranged a rental through the service suggested to us while our vehicle was repaired. Fortunately, they had a clean, 7-seater available, which was just what we needed, allowing us to pick it up quickly. We documented the condition of the car inside and out, including fuel levels. After nearly two months of careful use, including cleaning and refueling before returning it, we were shocked to see a £69.99 charge appear on our bank statement. When we followed up, they claimed it was for fuel, which we knew was wrong since we had refueled. My partner spoke with numerous representatives, some of whom were unhelpful, and despite sending multiple emails, we made no progress. They insisted we returned the car below half full, despite our evidence showing it was only 3/4 full when we picked it up. This ongoing dispute caused us unnecessary stress, especially right before the holidays. After a month of back-and-forth, we finally reached a customer service contact who resolved the issue, admitting it was a mistake and processing our refund. My advice is to document everything and persist if you believe you're right. I later found many similar complaints indicating a pattern of unexpected charges, so be cautious.
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