My flight arrived late at Frankfurt Hahn, which caused issues with picking up my rental car. I was informed by a representative that I would have to pay an extra fee if I arrived after midnight, which I had not budgeted for. When I arrived, there was no one at the counter, forcing me to stay overnight at the airport. I also ended up paying for insurance that was already included in my booking, which was disappointing. The service needs to ensure proper staffing for late arrivals and that vehicles are ready for customers.
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