europacar.com

1.2
1.2 Based on 21 reviews

...

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Earl Rogers
To give a balanced view

To give a balanced view, there are two parts to this story. Firstly, the ground staff were good and the quality of the car was excellent. No problem there. However the story goes ... I booked a car many weeks in advance and got one for €188 for 28 days on Tenerife. Still weeks in advance I e-mailed the company several times to say I would be arriving several hours later than the original 12.00 time notified. No reply to any of the e-mails (although the company have no problem sending me marketing e-mails!). On arrival at 20.00 (eight hours later than planned) I was informed the contract was cancelled and if I wanted the same type of car, another €100 please! So this company behaves like carpet sellers and cannot be trusted.

1
Date of experience: Jan 10, 2020

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