We arranged a rental through the service recommended to us while our vehicle was being repaired. Thankfully, they had a clean, 7-seater available, which was exactly what we needed, so we picked it up quickly. We even documented the condition of the car inside and out, including fuel levels. After nearly two months of careful use, including a thorough cleaning and refueling before returning it, we were shocked to see a £69.99 charge appear on our bank statement. We followed up and were told it was for fuel, which we knew was incorrect since we had refueled. My partner encountered numerous representatives, some of whom were unhelpful or unprofessional, and we sent multiple emails without progress. Despite our evidence showing the fuel was only 3/4 full when we picked it up, they insisted we returned it below half. This ongoing dispute added unnecessary stress, especially as it unfolded right before the holidays. Eventually, after a month of back-and-forth, we found a customer service contact who resolved the issue, admitting it was a mistake and processing our refund. My advice is to document everything and persist if you believe you're right. I later discovered many similar complaints, indicating a pattern of unexpected charges, so be cautious.
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