⸻A very disappointing experience with this European tour.We joined this European tour and, unfortunately, the service was far below what was promised. The hotels were extremely low quality: missing basic items like hand soap in Paris, no fridge or safe in Lyon, and in Madrid the “double bed” was actually two single beds pushed together.There were also serious issues with organisation. Nobody came for airport or train station pickup, and this happened more than once. We had to walk several streets with our luggage because no one showed up. There was no direct phone number to contact anyone, and when we tried calling the office, no one spoke English.The tour leaders were hard to reach, and the information we received was often incorrect. For example, the written schedule said pickup at 8:00, but they actually left at 7:30. When we asked why, they simply said we should “coordinate,” even though there was no proper system to coordinate anything. Breakfast was also downgraded and separated from other hotel guests.Overall, this tour was poorly organised, low quality, and far below expectations. I hope the company seriously reviews these issues for future travellers.
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