Review Time
I paid for a “small group (30 or less) English tour” of Sweden, Finland, The Baltics, Poland and Germany.
For this part of the tour, my tour group was three buses, with 140+ mostly Spanish speaking people. Less than half of my bus were English speaking people.
Stopping into a location for a break that had one operating toilet was an actual shit show. How anyone thought 140+ people would be able to use a single bathroom during a 20 minute break defies all logic.
On day seven, two bus loads of travellers finished their tour, I was put with a new group of 25(?) travellers from Mexico, Columbia and Uraguay. I was the only English speaking person in the group.
There were two tour guides on the bus, one spoke exclusively in Spanish and the other one translated to English for me. It was ridiculous. I missed things that the guide was pointing out to the rest of the group in real time. The translation I got was a shortened version of what was being said and from that point forward I relied on Google lens and Google translate in order to understand what I was clearly missing out on. Group meals included on the tour were awkward, and attempting to get to know other travellers was futile.
The coach had no wifi, passengers were not allowed to use the toilet and annoyingly, the driver did not tilt the bus when passengers were alighting or boarding making it difficult for people with mobility issues.
The tour and the experiences were excellent and had I received what I paid for which was an English tour, I would have given this five stars but the fact that I missed so much and that I had to gather information from Google myself as I was on the tour is just not acceptable.
All the tour guides were fantastic and I really feel they were let down by their employer who, as I can see now from other reviews of Europemundo, just don’t care about their customers.
I paid for a “small group (30 or less) English tour” of Sweden, Finland, The Baltics, Poland and Germany.For this part of the tour, my tour group was three buses, with 140+ mostly Spanish speaking people. Less than half of my bus were English speaking people. Stopping into a location for a break that had one operating toilet was an actual shit show. How anyone thought 140+ people would be able to use a single bathroom during a 20 minute break defies all logic.On day seven, two bus loads of travellers finished their tour, I was put with a new group of 25(?) travellers from Mexico, Columbia and Uraguay. I was the only English speaking person in the group.There were two tour guides on the bus, one spoke exclusively in Spanish and the other one translated to English for me. It was ridiculous. I missed things that the guide was pointing out to the rest of the group in real time. The translation I got was a shortened version of what was being said and from that point forward I relied on Google lens and Google translate in order to understand what I was clearly missing out on. Group meals included on the tour were awkward, and attempting to get to know other travellers was futile.The coach had no wifi, passengers were not allowed to use the toilet and annoyingly, the driver did not tilt the bus when passengers were alighting or boarding making it difficult for people with mobility issues.The tour and the experiences were excellent and had I received what I paid for which was an English tour, I would have given this five stars but the fact that I missed so much and that I had to gather information from Google myself as I was on the tour is just not acceptable.All the tour guides were fantastic and I really feel they were let down by their employer who, as I can see now from other reviews of Europemundo, just don’t care about their customers.
I'm so disgusted with this tour. I'm on the tour NOW and it's been a nightmare. I'd recommend anyone considering this tour look elsewhere. This is a big bus tour, where you'll hear very limited content in three languages, sometimes by someone not even a native speaker of any of the three. Water served with dinner, poor service, being left. For "free time," in cities you don't know, with only enough time to get a quick meal, then back in the bus. If you are elderly or a vegetarian, forget the provided "meals." The guides try, and they are very nice, but spending all day on buses with only stops to get off for a cup of coffee and a selfie, eating at 930pm, arriving to major sites after hours or even in the dark, no wine only water at meals, this isn't travel, this is just a herding people. Please do yourself a favor and book something else. It's heartbreaking to lose time and money this way. I'll never return to Spain because of this horrible experience.
Our experience with Europamundo in Turkey was disappointing and below expectations. From the beginning, the planning and communication were poorly managed. The English-speaking guide, though perhaps not fluent, was also ineffective in his role as a guide—consistently late and providing very limited or unhelpful information about the places we visited.In contrast, the Spanish-speaking guide on the same bus gave detailed, engaging explanations lasting around half an hour, while the English version was condensed to only a few minutes. This created a clear imbalance in the experience.The choice of hotels was substandard and did not reflect the quality one would expect from an international tour operator. On the final day, during the long journey from Kusadasi to Istanbul—nearly 590 kilometers—we were asked to travel in an old, poorly maintained bus typically used for local transport, which added to the overall discomfort.Overall, the trip was deeply unsatisfactory. Europamundo appears to lack the required experience and attention to detail needed for quality travel experiences, at least in Turkey. Based on this experience, I would be hesitant to choose Europamundo again, in Turkey or elsewhere.That said, Turkey itself is a beautiful country and may best be experienced either independently or through another agency that offers better service and professionalism.
⸻A very disappointing experience with this European tour.We joined this European tour and, unfortunately, the service was far below what was promised. The hotels were extremely low quality: missing basic items like hand soap in Paris, no fridge or safe in Lyon, and in Madrid the “double bed” was actually two single beds pushed together.There were also serious issues with organisation. Nobody came for airport or train station pickup, and this happened more than once. We had to walk several streets with our luggage because no one showed up. There was no direct phone number to contact anyone, and when we tried calling the office, no one spoke English.The tour leaders were hard to reach, and the information we received was often incorrect. For example, the written schedule said pickup at 8:00, but they actually left at 7:30. When we asked why, they simply said we should “coordinate,” even though there was no proper system to coordinate anything. Breakfast was also downgraded and separated from other hotel guests.Overall, this tour was poorly organised, low quality, and far below expectations. I hope the company seriously reviews these issues for future travellers.
Just went back from Scandic trip - not so good experience with EUROPA MUNDO. Avoid this travel agency at all cost, stay away. Don't ever try. Had the worst customer service, with tour managers that are unapologetic for placing too many passengers in a bus with not enough space to put luggage and had to put them on the aisle and we could not get off the bus without shuffling them around so we have space to move. Shame. No regard for customer's safety - we were given information that our check in luggage should stay in the bus while boarding the ferry from Stockholm to Turko, Finland. We ended up dragging our heavy luggage to the ferry with very tight spaces to move around- elevators were full. We ended up using the escalator which was unsafe for moving our stuff. Not enough and clear information provided by the tour manager representing Europa Mundo that we had to get off in Turko at 7:30 in the morning to board the bus. We were rushed to leave the ferry and catch the crowded bus.
Our experience with Europamundo on the Vatican tour was very disappointing. From the start there was disorganization with schedules, delays in departure, and only a few minutes at the Colosseum—spending more time waiting for a bus than actually visiting the site.At the Vatican Museums tickets were not ready, we were given paper slips without QR codes that didn’t work, and we were almost denied entry. The visit was rushed, with superficial explanations in the rain, museums at full speed, and just a few minutes inside the Sistine Chapel.The most serious issue was that the guide discouraged us from visiting St. Peter’s Basilica, saying that due to the Jubilee only a small section was open and there was a 4-hour line. This was false: we stayed on our own, entered in 30 minutes, and everything was open, including masses and confessionals.In conclusion, what should have been central became accessory, and what was accessory became the focus. The experience did not meet expectations nor what one would expect from a tour at this level.Nuestra experiencia con Europamundo en el tour del Vaticano fue muy decepcionante. Desde el inicio hubo desorganización con los horarios, retrasos en la salida y apenas unos minutos en el Coliseo, pasando más tiempo esperando un bus que disfrutando el lugar.En los Museos Vaticanos no tenían las entradas listas, nos dieron papeles sin QR que no funcionaban y casi no nos dejan entrar. El recorrido fue apresurado, con explicaciones superficiales bajo la lluvia, museos a toda velocidad y apenas unos minutos en la Capilla Sixtina.Lo más grave fue que el guía nos desanimó de visitar la Basílica de San Pedro diciendo que, por el Jubileo, solo se podía ver una parte pequeña y que había 4 horas de fila. Era falso: nos quedamos por nuestra cuenta, entramos en 30 minutos y estaba todo abierto, incluso misas y confesionarios.En conclusión, lo central terminó siendo accesorio y lo accesorio se volvió lo importante. La experiencia no cumplió con las expectativas ni con lo que se promete en un tour de este nivel.
🚩 Major Issues Encountered1. Lack of Guide SupportOur guide was notably unhelpful. Every time we asked questions, he would dismissively say he would explain later, which rarely happened. More concerning, he did not accompany us during free time, leaving an elderly couple dependent on my mother and me for assistance. Furthermore, due to the guide’s strong accent, the couple could not understand him, and I had to act as a translator throughout the tour.2. Misleading Itinerary in ViennaThe itinerary stated that the first day would include a panoramic city tour of Vienna, showcasing “majestic avenues, beautiful palaces, large parks, and the vibrant city center,” followed by a visit to the Grinzing district. In reality, we only drove past parts of the city and stopped at one palace, without entering the city center. We were dropped off near the opera house and instructed to make our own way back to the hotel. Additionally, we stopped at a summer garden but were only given one hour, which included the time it took to walk to and from the bus—a considerable distance. As a result, we had no real time to see or appreciate the gardens.3. Substandard AccommodationThe accommodation in Vienna was not a hotel but rather the Citadines apartment building, located far from the center and not up to the 4-star standard advertised. In Prague, the hotel was again far from the center (30 minutes by car), and my mother, who is 70 years old, is unable to shower due to the high side of the bathtub. As this situation is unacceptable, we have booked alternate accommodation in the city center and will not continue with the rest of the tour.4. Poorly Organized Optional ActivitiesThe optional classical music concert caused unnecessary confusion. The guide himself said he didn’t know why it was offered due to the conflicting Grinzing trip. Although the elderly couple had already booked the concert, they were told they couldn’t attend. Eventually, the guide booked it for us—but without transportation. We had to pay for our own taxis (around €20 each way). Attending the concert also meant we missed the Grinzing visit, which had been included in the tour package.5. Communication FailuresThe first afternoon in Vienna was wasted. We waited for the itinerary all afternoon, as instructed. Despite asking several times at reception—who even contacted your offices—we were told the guide would arrive by 8 PM to deliver it. This did not happen, and the elderly couple also waited in vain.6. Unprofessional Response to Refund RequestAfter experiencing these issues, we requested a partial refund for the services that were not delivered as promised and compensation for the additional costs incurred (taxis, missed experiences, alternative hotel). The response we received was dismissive and unhelpful, further adding to our frustration.🗣 Similar Complaints from Fellow Travelers “True! Don't go on this tour! It's really horrible, very disorganized… Hotels far away from the city centre… guides hard to understand…” — r/travel forum post highlighting widespread dissatisfaction with service and organisation “Europamundo did a horrible job. We had to use public transportation for our paid tours. When I complained the guide told us that we needed 4 people to rent …” — TripAdvisor review expressing frustration about lack of support and unmet expectationsOn Trustpilot, the company scores 2.7/5, with 57% of reviews at 1 star—many citing disorganization, poor guide performance, and a ‘herd’ style tourism experience.⚠️ Tips for Prospective Travelers Expect rushed itineraries, minimal free time, and guest-led exploration. Most guides speak Spanish or Portuguese; English may be secondary or unclear. Hotels are often located well outside city centers, impacting convenience. Elderly or less mobile travelers should carefully consider accessibility needs.✅ Final VerdictThis tour was disorganized and exhausting. It failed on core promises around guide support, itinerary accuracy, and quality of stay. The unprofessional response to our refund request further underscores the company's disregard for customer satisfaction. If you value reliable communication, support for elderly travelers, and flexibility, I would not recommend Europamundo.
Just got back on 14 days tour of parts of europe. Shocking tour, left in rain & cold for spprox 3hrs a day, dumped like herd of cattle in places not interesting everyday. Get into hotels late like 6.30-7.30pm after getting up to leave at 7.30am every morning. No time given to relax, do your own thing. Most of bus got sick with flue, no consideration given, everyone was fed up & you were made to walk like 7klms + a day on boring things. It was a waste of money Dont do it worse tourcompany ever.
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