Just went back from Scandic trip - not so good experience with EUROPA MUNDO. Avoid this travel agency at all cost, stay away. Don't ever try. Had the worst customer service, with tour managers that are unapologetic for placing too many passengers in a bus with not enough space to put luggage and had to put them on the aisle and we could not get off the bus without shuffling them around so we have space to move. Shame. No regard for customer's safety - we were given information that our check in luggage should stay in the bus while boarding the ferry from Stockholm to Turko, Finland. We ended up dragging our heavy luggage to the ferry with very tight spaces to move around- elevators were full. We ended up using the escalator which was unsafe for moving our stuff. Not enough and clear information provided by the tour manager representing Europa Mundo that we had to get off in Turko at 7:30 in the morning to board the bus. We were rushed to leave the ferry and catch the crowded bus.
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