I would strongly advise you not to use Europamundo under any circumstances. If you look carefully at prior reviews, there's a theme -- The tours seem to go fine, unless something goes wrong. If so, the company is difficult to impossible to work with. Our experience was a genuine nightmare.We got to the airport and were turned away at the gate because of a passport problem that our travel agent never checked. This began an entire summer of stress and frustration. All we wanted was to rebook at the end of the summer after we got a new passport for my daughter. But, you're not allowed to deal directly with the company. We asked the travel agent every few days for updates, but literally WEEKS would go by without Europamundo response. First, Europamundo told us through their agent no problem, they'd just rebook us. Weeks later we were told they backtracked, there'd be a 25% rebooking fee. Unfortunate, but we agreed. Weeks later then they'd only rebook us for a specific date and if we didn't commit that day to it they'd refuse to refund any money. We felt strong-armed (we didn't have the new passport back for our daughter yet), but agreed. Then, they just said they were keeping all our money. When we complained and pointed out that we did EVERYTHING in the terms of service to notify them 24 hours before the tour started, they played games with the language and told us no refund whatsoever. It finally worked out that they kept (i.e., "stole") about half, around $4000.Losing the money is bad. But worse, they destroyed our summer in unnecessary stress, anxiety, and anguish. After all this finally ended, I managed to get a Europamundo email address to complain directly. Unsurprisingly, that email was entirely ignored. It's only now -- after having a "do-over" Europe vacation this summer with another company that went smoothly and fantastically -- I realize how important it is to warn everyone to avoid this tour company. The downside is simply not worth the risk. Use ANY other company but Europamundo for your trip. They are truly awful.
Claim your business profile now and gain access to all features and respond to customer reviews.
