I paid for a “small group (30 or less) English tour” of Sweden, Finland, The Baltics, Poland and Germany.
For this part of the tour, my tour group was three buses, with 140+ mostly Spanish speaking people. Less than half of my bus were English speaking people.
Stopping into a location for a break that had one operating toilet was an actual shit show. How anyone thought 140+ people would be able to use a single bathroom during a 20 minute break defies all logic.
On day seven, two bus loads of travellers finished their tour, I was put with a new group of 25(?) travellers from Mexico, Columbia and Uraguay. I was the only English speaking person in the group.
There were two tour guides on the bus, one spoke exclusively in Spanish and the other one translated to English for me. It was ridiculous. I missed things that the guide was pointing out to the rest of the group in real time. The translation I got was a shortened version of what was being said and from that point forward I relied on Google lens and Google translate in order to understand what I was clearly missing out on. Group meals included on the tour were awkward, and attempting to get to know other travellers was futile.
The coach had no wifi, passengers were not allowed to use the toilet and annoyingly, the driver did not tilt the bus when passengers were alighting or boarding making it difficult for people with mobility issues.
The tour and the experiences were excellent and had I received what I paid for which was an English tour, I would have given this five stars but the fact that I missed so much and that I had to gather information from Google myself as I was on the tour is just not acceptable.
All the tour guides were fantastic and I really feel they were let down by their employer who, as I can see now from other reviews of Europemundo, just don’t care about their customers.
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